Complaints
Tell us. We would rather hear about it and put it right.
Email hello@chefhospitalitypartners.co.uk with “Complaint” in the subject line, or use the contact form. Tell us your name and business, what happened, and what you would like us to do.
1. Within 2 working days: we acknowledge your complaint and tell you who is handling it.
2. Within 14 days: we look into it, speak to you if needed, and give you a full written response. If we need longer, we tell you why and when to expect it.
3. Putting it right: where we got something wrong, we say so and agree how to fix it.
Ask for your complaint to be reviewed by a director, who will reply within 14 days. For complaints about how we handle personal data, you can also contact the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
If you think a product we supplied may be unsafe, do not use it. Call or email us straight away so we can contact the supplier and, if needed, the authorities. Keep the product and its packaging.
